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Setup Info: Windows XP Home

Setting up a dial up networking connection

The information displayed on this screen has been optimised for you to print.
This will explain how to connect to Pinnacle through Windows XP Home Edition.
If your machine is connected to a local area network, check with the systems administrator before continuing with these instructions.
If you require a print out of this document, then PRINT SCREEN (or [CTRL+P] on a Macintosh).
If you have any further questions relating to this article, then please feel free to email us.

Essential components

  1. Pinnacle Dial-Up User ID and Password (Please call 01903 524999 to order this, if you do not already have details)
  2. Correctly installed modem

Ensure that Dial-Up Networking has been installed.

  1. Begin by clicking on Start
  2. Next click on Control Panel
  3. Next click on Network and Internet Connections
  4. Select Set up or change your Internet Connection
  5. Then from the 'Internet Properties' box select Set Up

    A Connection Wizard will now appear
  6. Click connect to the Internet
  7. Select Set up my connection manually
  8. Click Next
  9. Select coonect using aModem
  10. Click Next
  11. Select a name for the connection: Pinnacle
  12. Click Next
  13. Enter the area code 0845 and then the phone number 079 8774
  14. Click Next
  15. Enter the area code 0845 and then the phone number 079 8774
  16. Click Next
  17. Next you will see a connection window with a user name and password box
  18. In the username box enter your UKPNN/pnna*** number supplied to you by Pinnacle
  19. In the password box enter your password, also supplied to you by Pinnacle
  20. Make sure you tick Create short cut on my Desk top
  21. Click Next
  22. Now Click Dial

Trouble Shooting

  1. If section is unable to provide an answer please contact Technical Support. Ensure you record any error messages that appear
  2. Ensure you have your user details, if not please contact Pinnacle Administration
  3. Ensure that your Username & Password are entered correctly, paying attention to upper & Lower case.
  4. If having trouble with Dial-Up Networking go to the Microsoft Knowledge Base where you can search for information on any Microsoft product.
  5. Click OK to finish the required edits
  6. If you require further assistance please contact Pinnacle Technical Support - 01903 524999
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